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Recover account data

In case you have forgotoon your password or account ID, no need for panic. We can resend the data to you by email.

Recover lost password

We will send your password to the email address you registered with.We strongly advise to change your password after logging in because of the potential security risk involved in sending your password via email.

Recover password

Recover lost account ID

In case you have forgotten your acccount ID and/or password, plaese fill out the email address you registered with and we will send the data. The email should arrive within a few minutes. We strongly advise to change your password after logging in because of the potential security risk involved in sending your password via email.

Recover account ID and/or password

Troubleshooting

In case the email address you registered with no longer exists, please contact our staff and provide us with as much personal information as required to authenticate you as the legal owner of the account. In case of a credit remaining on your eWallet, you must provide a copy of and ID to prove ownership.